Refund policy
Returns & Refunds
We offer a 7-day money-back guarantee on all orders. If you're not completely satisfied with your purchase, WhatsApp us within 7 days of receiving your order and we'll make it right, with no complicated process.
Conditions
- Items must be returned within 7 days of delivery for a refund, or an exchange if available.
- Items must be unused, unwashed and in the same condition you received them.
- All original tags and labels must still be attached. Items with tags removed cannot be returned.
- Items must be returned in their original packaging, including any pouch, box or insert card.
- Please include a copy of your invoice and mention the reason for the return.
- Returns must be sent by traceable delivery (courier or registered post) to our address, at the customer's own expense.
- Delivery charges are not refundable.
- Refunds are processed within 7 working days after we receive and inspect the returned item.
Bed Linen & Bedding
For hygiene reasons, bedding must be returned exactly as it was delivered:
- Sheets, pillowcases and sets must not have been used on a bed, slept on, washed or ironed.
- Sets must be returned complete. For example, a sheet set must include the flat sheet and both pillowcases.
- Items must be folded in their original packaging with all tags and labels attached.
- Items that are stained, scented, carry pet hair or show signs of use cannot be accepted.
Cushions & Inserts
- Cushion covers must be unused, with tags attached and no marks, stains or pet hair.
- Cushion inserts can only be returned if unused and still sealed in their original packaging.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery with clear photos of the item and the packaging. Once verified, we will arrange a replacement or refund at no extra cost to you.
Sale & Clearance Items
Products purchased from the Last Chance Sale, or any item marked as reduced, are sold as final sale. These items are not eligible for return, exchange or refund, including change of mind. This does not affect your rights in the case of a manufacturing defect or an item damaged in transit: contact us within 48 hours of delivery with photos and we will resolve it.
Contact
📱 WhatsApp: 0335 2492801 ✉️ Email: